1. Sophos Antivirus Update Failed Could Not Contact Server
2. Could Not Update Sophos Antivirus Mac
3. Remove Sophos Anti Virus

Hello, After receiving the new update (10.3.7 3.51) I have 100+ endpoints that are failing to uninstall the new software. During the install process the old versions of the software are uninstalled, then when the install is starting they error out. I'm receiving either an 'Installation of Sophos AutoUpdate Failed 0x00000008' error or an 'A runtime error occurred. 0x00000062' error. From my testing, when this error occurs it's because the AutoUpdate folder that's created in either of the following locations has messed up permissions.

Sophos Antivirus Update Failed Could Not Contact Server

Sophos Anti-Virus will now be installed on your machine. Once Sophos is installed, the icon will appear on your taskbar. After installation, you will need to connect to the Internet so that Sophos can download updates; this could take several minutes. • Configure on-demand scans from the Sophos Anti-Virus command-line interface on each computer locally. If you have a standalone UNIX computer that is not managed by Enterprise Console, configure all Sophos Anti-Virus functionality from the Sophos Anti-Virus command-line interface.

Could Not Update Sophos Antivirus Mac

Basically, it won't allow anyone or anything to access it or delete it. Those locations are: C: Program Files (x86) Sophos AutoUpdate -or- C: ProgramData Sophos Auto Update Cac he sophos autoupdate 1.dir If I restart the PC with this problem and boot into Safe Mode, log in then out, the bad file is automatically deleted, restart into normal Windows and try the install again. At that point everything installs correctly and there are no problems. I don't want to have to restart 100+ computers into safe mode if I don't have to, we need a better solution and soon because these computers with this problem are unprotected right now.

Remove Sophos Anti Virus

Thanks for anyone's help!